FAQ
Frequently Asked Questions
What are the prerequisites for this class?
The prerequisites for this class are: Graphic Design 18 – Introduction to Graphic Design Applications or Entertainment Technology 11 – Computer Skills for Digital Media (Advised).
Is a book required for this class and where do I purchase it?
The book following book listed below is not required for this class but is suggested:
The AET bookstore carries this title but you can also order it online or purchase it at a local bookstore.
As an online student, can I use the computer lab on campus?
Yes, Online students are eligible to use the computer lab on the AET campus.
Where is the best place to buy computer software with a student discount?
Many of my students have recommended the following online stores for buying software:
http://www.uscollegebuy.com
http://tryit.adobe.com/us/cs5/student_teacher/
http://www.academicsuperstore.com/
http://www.journeyed.com/
http://www.studentbuyingguide.com/category/student-discount/software-discount/
What is the best way for me to ask questions?
Monday – Thursday: I’ll respond within 24 hours through the discussion board on smconline.org under the threaded discussion for either general questions or that week’s assignment.
Friday, Sat, Sun: I’l respond within 24 hours through email at cavanaugh_jamie@smc.edu.
If you need to email me about something you’d like to remain private or if your question needs immediate attention, you may email me at cavanaugh_jamie@smc.edu.
What do I do if I have technical problems with the smconline.org site?
If you have technical questions about access issues or passwords, etc. please contact the help-desk at helpdesk@smconline.org or by phone at 877-740-2213. This service is available to online students 24/7. ALWAYS go to the help-desk for technical assistance as I am here to teach the course and cannot help you with technical issues. There is a help tab on every page within the smconline.org platform.
On the Tools menu, click Tech Support. The Contact Help Desk page opens. There is a phone number and email address and a CHAT LIVE WITH A HELP-DESK PERSON option as well.